Help and common questions

Search the questions below. Once you sign in, the help centre has step-by-step guides to your account.

Common questions

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Use the form, email or phone.

Send a message

Tell us what you need and we will pass it to the right person.

Open the contact form

Email us

We reply on working days.

info@afriminex.com

Email support

Call us

Call our Nairobi office during office hours, East Africa Time.

+254 700 555 654

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Step-by-step guides

The help centre walks you through each part of your account, from declaring a batch to being paid. Sign in to open it.

Help and common questions

General

Artisanal groups

Licensed buyers

Documents and accounts

Common questions

Contact us

Send a message

Email us

Call us

Step-by-step guides

Help and common questions

General

Artisanal groups

Licensed buyers

Documents and accounts

Common questions

GeneralWhat is AfriMineX?

GeneralWhich minerals does AfriMineX cover?

GeneralHow is the price of gold set?

Artisanal groupsHow do we register our group?

Artisanal groupsHow are we paid for our gold?

Artisanal groupsWhat happens after we deliver our gold?

Artisanal groupsCan our group export gold?

Licensed buyersHow do we register as a licensed buyer?

Licensed buyersWe are an assayer, refiner or processor. How do we take part?

Licensed buyersHow do I know a lot is genuine?

Licensed buyersCan institutional buyers take larger volumes?

Documents and accountsHow do I check a licence, certificate, warrant or permit?

Documents and accountsWhat does a check tell me?

Documents and accountsHow do I keep my account secure?

Documents and accountsI forgot my password. What do I do?

Contact us

Send a message

Email us

Call us

Step-by-step guides